Privacy Policy

Peak Platform ("we", "us", "our") is a UK digital agency providing subscription websites, bespoke websites and digital platforms, lead generation, paid advertising and social media management.

Legal entity name: [TO COMPLETE: registered legal entity name]
Registered address: [TO COMPLETE: registered address]
Company registration number: [TO COMPLETE: company number]
VAT number: [TO COMPLETE: VAT number, or state "not VAT registered"]
ICO data protection registration number: [TO COMPLETE: ICO registration number]

We are the data controller for personal information we collect through this website and in the course of providing our services. Contact us at hello@peakplatform.co.

• Enquiry details you submit through our website forms — your name, email address, phone number, business name, industry, project goals, budget range and timeline.
• Files you upload or send us, such as logos, brand assets, images, copy documents and other business files.
• Account and client information if you use our client portal — login details handled by our authentication provider, business details, projects, messages and uploaded files.
• Billing information for subscriptions and projects. Card details are handled directly by our payment provider; we do not store full card numbers.
• Technical and usage information such as IP address, browser type, device type, pages visited and referring pages, collected where you have permitted analytics cookies.
• Correspondence, including emails, messages and call notes.
• Campaign data where we run advertising or social media for you, which may include performance metrics and enquiry or lead data generated by those campaigns.

• To respond to your enquiry and prepare a proposal or quote — our legitimate interest in responding to business enquiries, and steps taken at your request before entering a contract.
• To deliver our services, including designing and building websites, running campaigns and managing your account — performance of our contract with you.
• To take payment and manage subscriptions — performance of our contract and compliance with legal obligations.
• To provide support and communicate about your project — performance of our contract.
• To improve our website and services through analytics — your consent, given through our cookie banner.
• For marketing and advertising measurement — your consent, given through our cookie banner or by opting in.
• To keep records and comply with legal, tax and accounting obligations — legal obligation.
• To protect our services against fraud, abuse and security incidents — legitimate interest.

We do not sell your personal information, and we do not add you to a marketing list simply because you submitted an enquiry. Any marketing consent is separate and optional, and you can withdraw it at any time.

We share personal information only with service providers who help us run our business, and only as far as needed. These may include:

• Website and application hosting, database and file storage providers.
• Email delivery and communication providers.
• Payment processing providers.
• Analytics providers, where you have consented to analytics cookies.
• Advertising and social media platforms, where you have consented to marketing cookies or where we run campaigns on your behalf.
• CRM, project management and support tools used to manage client work.
• Professional advisers such as accountants and legal advisers, and authorities where required by law.

Current list of processors: [TO COMPLETE: list of processors and sub-processors]

Some of our providers are based outside the UK. Where personal information is transferred outside the UK, we rely on appropriate safeguards such as UK adequacy regulations or the International Data Transfer Agreement / UK Addendum to the EU Standard Contractual Clauses.

• Enquiries that do not become clients: retained for a reasonable period to follow up, then deleted. Retention period: [TO COMPLETE: enquiry retention period].
• Client records, contracts and project files: retained for the duration of the relationship and afterwards where needed for legal, tax or dispute purposes.
• Financial records: retained for the period required by UK tax law.
• Analytics and marketing data: retained for the period set by the relevant provider.

We use appropriate technical and organisational measures to protect personal information, including encrypted connections, access controls on our client portal and restricted access to client files. No online service can be guaranteed completely secure, and you send information to us at your own risk, but we take reasonable steps to protect it and to notify you and the ICO where required if a serious breach occurs.

Under UK data protection law you have the right to:

• Access a copy of the personal information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to delete information where there is no good reason for us to keep it.
• Object to or ask us to restrict processing based on our legitimate interests.
• Request portability of information you provided to us.
• Withdraw consent at any time, where we rely on consent.

To exercise any of these rights, email hello@peakplatform.co. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.

We use cookies and similar technologies. Non-essential analytics and advertising cookies are only used with your consent. See our Cookie Policy for details and to change your preferences.

Our services are for businesses. We do not knowingly collect personal information from children.

We may update this policy from time to time. The date at the top shows when it was last revised. Significant changes will be highlighted on this page.

Questions about this policy or your information? Email hello@peakplatform.co or use our contact page.