Terms and Conditions

These terms apply to your use of this website and to the services we provide. By using the site or engaging us, you accept these terms.

Legal entity name: [TO COMPLETE: registered legal entity name]
Registered address: [TO COMPLETE: registered address]
Company registration number: [TO COMPLETE: company number]
VAT number: [TO COMPLETE: VAT number, or state "not VAT registered"]

• Subscription websites — a professionally designed website provided on a monthly subscription, including hosting, maintenance and agreed support.
• Bespoke websites and digital platforms — custom projects quoted individually and delivered against an agreed scope.
• Lead generation, paid advertising and social media management — ongoing monthly services scoped to your business.

The specific deliverables, timescales and fees for your engagement are set out in your proposal, order or written scope, which forms part of the contract between us. Where there is a conflict, your written scope takes precedence over these terms.

Submitting an enquiry does not create a contract. Prices shown on this site, including our £25 per month website and lead generation from £599 per month, are starting prices and are indicative until confirmed in writing.

• Subscription fees are billed monthly in advance by card or direct debit through our payment provider.
• Bespoke project fees are invoiced according to the payment schedule in your proposal, which may include a deposit and stage payments.
• Advertising budget paid to platforms such as Meta or Google is separate from our management fee unless expressly stated otherwise.
• Late or failed payments may result in services being paused. Interest on overdue commercial invoices may be charged as permitted by law.
• Terms for late payment and any applicable charges: [TO COMPLETE: payment terms, e.g. 14 days, and late payment charge].

• Subscription services run monthly and can be cancelled with notice. Notice period: [TO COMPLETE: notice period for subscription cancellation].
• Advertising and social media services may require notice so campaigns can be wound down cleanly. Notice period: [TO COMPLETE: notice period for marketing services].
• Fees already paid for the current billing period are generally non-refundable, as work and hosting for that period has been provided.
• Bespoke projects may be cancelled in writing; work completed and costs committed up to the cancellation date remain payable.
• We may suspend or end services for non-payment, abusive behaviour, or use of our services for unlawful purposes.

• Timely provision of content, logos, images, access credentials, approvals and feedback.
• Confirmation that you own or are licensed to use everything you supply to us.
• Accurate business information, and prompt notice of any changes affecting the work.

Delays in providing materials or approvals may affect timescales, and repeated delays may affect the fees quoted.

• You keep ownership of everything you supply to us — your logo, brand assets, copy and images.
• On a subscription website, the site is licensed to you for as long as your subscription is active, and the underlying templates, code frameworks and tooling remain ours.
• On a bespoke project, ownership of the delivered custom work transfers to you on full payment, unless your scope states otherwise. Third-party components remain subject to their own licences.
• We may reference your project and display it in our portfolio and marketing unless you ask us in writing not to.

Advertising and social media services depend on third-party platforms whose policies, pricing and algorithms are outside our control. We work to agreed strategies and report transparently, but we cannot guarantee specific rankings, lead volumes, revenue or campaign outcomes. Any figures shown on this site are examples of past results and are not a promise of future performance.

We aim to keep hosted websites available at all times, but we do not guarantee uninterrupted service. Planned maintenance is carried out with as little disruption as possible. Support hours: [TO COMPLETE: support hours and response targets]

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot be limited by law. Subject to that, we are not liable for loss of profit, loss of business, loss of anticipated savings, or indirect or consequential loss, and our total liability in connection with the services is limited to the fees you paid to us in the twelve months before the claim arose.

These terms are written for business customers. If you are a consumer, your statutory rights are not affected.

Each party will comply with UK data protection law. Where we process personal data on your behalf as part of delivering services, we do so on your instructions and under a data processing agreement. See our Privacy Policy for how we handle personal information.

We may update these terms from time to time. The version published on this page at the time you engage us applies to that engagement. Material changes to ongoing services will be notified to you.

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. [TO COMPLETE: confirm jurisdiction if not England and Wales]

Questions about these terms? Email hello@peakplatform.co.