Terms and Conditions

These terms ("Terms") apply to your use of peakplatform.co.uk and to the services provided by PEAK PLATFORM WEBSITES LTD, trading as Peak Platform ("Peak Platform", "we", "us"). "You" means the customer engaging us.

Legal entity name: PEAK PLATFORM WEBSITES LTD
Registered office: 4th Floor, 14 Museum Place, City Centre, Cardiff, CF10 3BH, United Kingdom
Registered in: England and Wales
Company registration number: 16048049
PEAK PLATFORM WEBSITES LTD is not currently VAT registered, so no VAT is charged on our fees.
Contact: Adam@peakplatform.co.uk · Website: peakplatform.co.uk

You confirm that you accept these Terms by doing any of the following:

• purchasing a Peak Platform service or plan;
• starting a subscription;
• making a payment to us;
• accepting a proposal or quotation;
• electronically accepting these Terms, for example by ticking an acceptance box at checkout;
• or instructing us to begin work.

Where a checkout, order or subscription flow includes an acknowledgement such as "I agree to the Peak Platform Terms and Conditions", that acknowledgement must be given actively by you; we do not pre-tick it. Your written proposal, order or scope forms part of the contract between us and, where there is a conflict, takes precedence over these Terms.

Our services are intended primarily for businesses, sole traders, partnerships, companies, charities and other organisations purchasing for purposes relating to their trade, business, craft or profession. Unless we expressly agree otherwise in writing, we do not offer services to consumers acting wholly or mainly outside their business or profession.

Nothing in these Terms removes or restricts any statutory right that cannot lawfully be excluded or limited.

• Subscription websites — a professionally designed website provided as an ongoing managed service on a monthly subscription, including hosting, maintenance and the continued provision of the site.
• Bespoke websites, software and digital platforms — custom projects quoted individually and delivered against an agreed written scope.
• Lead generation, paid advertising and social media management — ongoing monthly services scoped to your business.
• Hosting, domains and related technical services, arranged as part of the applicable service.

Our subscription websites are an ongoing service and licence, not a sale of the website. Ownership is dealt with in sections 6, 8, 9 and 10.

Submitting an enquiry does not create a contract. Prices shown on this site, including our £25 per month website and lead generation From £599 per month, are starting prices and are indicative until confirmed in writing.

• £25 per month unless otherwise agreed in writing.
• No setup fee where the plan is advertised as having no setup fee.
• No minimum contractual term.
• You may cancel at any time; cancellation stops the next renewal.
• Your website normally remains active until the end of the billing period you have already paid for.
• No refund is automatically due for a billing period that has already started.
• After the paid period ends, your right to use the website ends and the website may be taken offline.
• The £25 plan is intended for smaller Essential Websites; larger requirements are quoted separately.
• The website remains the property of PEAK PLATFORM WEBSITES LTD unless separately purchased through an agreed buyout (section 9).

You can cancel a subscription website at any time with no notice period. Cancelling prevents future renewals. The website normally stays live for the remainder of the paid billing period, after which it may be taken offline and removed from our hosting.

Cancelling ends the hosted service and the licence granted in section 8. You do not automatically receive the website files, source code, database, hosted build or design files after cancellation. If you would like to acquire the website or a domain we own, see sections 9 and 10.

You are purchasing an ongoing service and a licence to use your website. You are not purchasing ownership of the website.

• PEAK PLATFORM WEBSITES LTD retains ownership of the website, design, layout, structure, source code, software, components, templates, frameworks, functionality and other materials created by Peak Platform.
• You receive a limited, non-exclusive, non-transferable right to use the website while your subscription is active and payments are up to date.
• Paying the monthly subscription does not transfer ownership of the website or its source code.
• If the subscription ends, your right to use the Peak Platform website ends and the website may be taken offline.
• You retain ownership of your own pre-existing intellectual property, including your business name, logo, trademarks, photographs, videos and original content supplied to us (section 12).
• Third-party software, components and assets remain subject to their own licences.

You may ask to purchase the transferable rights in your website. There is no automatic right to purchase, and we may agree to a buyout at our discretion.

• Buyouts are quoted individually and there is no fixed buyout price.
• The price may depend on website size, design, functionality, development work, technology, integrations and other relevant factors.
• All outstanding invoices and the agreed buyout amount must be paid in full before any transfer takes place.
• Only the rights specifically identified in the written buyout agreement are transferred.

Even following a buyout, we retain ownership of our pre-existing and reusable intellectual property, including reusable code, components, frameworks, libraries, templates, internal systems, development processes, tooling and know-how. Third-party software and assets remain subject to their respective licences.

Where we purchase or register a domain as part of a subscription or managed website service and PEAK PLATFORM WEBSITES LTD is recorded as the registrant, that domain remains under the ownership and control of PEAK PLATFORM WEBSITES LTD. Your subscription gives you permission to use the domain in connection with the Peak Platform service. Payment of subscription fees does not automatically transfer registration or ownership of the domain.

• If you already own a domain and give us access to it, ownership remains with you.
• If a domain is specifically purchased or registered on your behalf with you recorded as the registrant, you remain the registrant and we simply manage it where required.
• Standard domain arrangements are agreed when your website is set up. Some premium or higher-cost domains may cost extra, and we will always confirm this before purchase.

If you use a Peak Platform-owned domain, you may request to purchase or transfer it. Any domain buyout or transfer must be separately agreed, may carry an individually quoted buyout or administration charge, may include registrar or registry charges, requires all outstanding Peak Platform invoices to be paid, and remains subject to the rules and requirements of the applicable registrar or registry.

Unless your proposal, quotation or written scope specifically states that ownership will transfer to you, websites, software, digital platforms, systems, designs and other digital products created by us remain owned by PEAK PLATFORM WEBSITES LTD to the extent we own those rights. You receive the usage and licensing rights agreed within your proposal or scope.

Where a full ownership or IP transfer has expressly been included in a bespoke project, ownership transfers only after all amounts due have been paid in full.

Even where ownership transfers, we retain ownership of our pre-existing intellectual property, reusable code, components, libraries, frameworks, templates, development tools, systems, processes, methods and general know-how. Third-party components remain subject to their respective licences.

You retain ownership of your existing logos, business names, trademarks, photographs, videos, written content, brand assets and other materials you provide. You grant us permission to host, reproduce, resize, modify and otherwise use these materials as reasonably necessary to deliver the contracted services.

• You confirm that you own, or have permission to use, everything you supply to us.
• You are responsible for ensuring your content, products, services, claims, promotions and instructions comply with applicable law and do not infringe third-party rights.
• We may refuse, suspend or remove content we reasonably believe to be unlawful, infringing, malicious, fraudulent or harmful.
• You will provide content, logos, images, access credentials, approvals and feedback in good time, and accurate business information.

Delays in providing materials or approvals may affect timescales, and repeated delays may affect the fees quoted.

• Management fees do not include advertising spend unless specifically agreed in writing.
• Your advertising budget is agreed separately based on your service, location, competition and growth goals. Advertising spend is paid directly to the selected platforms or handled as agreed in writing.
• Third-party platforms such as Meta and Google control their own pricing, policies, algorithms, account decisions and availability.
• We do not guarantee specific numbers of leads, sales, revenue, ROAS, rankings, impressions, enquiries or other results.
• Previous results, case studies and examples shown on this site do not guarantee future performance.
• Where the plan purchased has no minimum term and no cancellation notice, you may cancel at any time and cancellation prevents future renewals.
• Payments relating to work already completed or a service period already underway are not automatically refundable, subject to applicable law.

• Subscription fees are billed monthly in advance through our payment provider.
• Failed or overdue payments may result in services being suspended, and we may take websites or services offline where subscription payments remain unpaid.
• Cancellation does not remove liability for invoices or work already due.
• Bespoke project payment schedules are determined by the applicable proposal or scope.
• Advertising budget paid to platforms such as Meta or Google is separate from our management fee unless expressly stated otherwise.
• Third-party costs incurred on your behalf, such as domains, licences and platform fees, remain payable.
• We are not required to transfer or release websites, domains or other services while amounts remain outstanding, subject to applicable law.

Payments are non-refundable once the relevant service period has begun or work has commenced, including design, development, campaign preparation, content production, hosting, domain purchasing and other committed project costs. Cancelling prevents future renewals; it does not automatically create a refund for a period already in progress.

This does not affect any cancellation, refund or other rights that cannot legally be excluded.

We may suspend or terminate services where reasonably necessary, including for non-payment, serious or repeated breach of the agreement, illegal activity, fraudulent activity, misuse of services, security threats, malicious content, infringement of third-party rights, abuse of our staff or systems, or where continuing to provide the service would expose us to material legal, security or reputational risk.

Where reasonably possible, we will give you notice and an opportunity to remedy a breach before terminating, except where immediate action is reasonably required.

We may use services supplied by third parties, including hosting providers, domain registrars, cloud infrastructure, email providers, payment processors, Meta, Google, APIs, software providers, plugins, analytics providers, AI services and other technology providers.

We cannot guarantee the uninterrupted availability of third-party services and are not responsible for failures, policy changes, suspensions or outages outside our reasonable control, subject to applicable law.

We aim to keep hosted websites available at all times, but we do not guarantee uninterrupted service. Planned maintenance is carried out with as little disruption as possible. We aim to respond promptly during normal UK business days. Any service-specific support commitments will be stated in the applicable proposal or service agreement.

Each party will keep confidential the non-public commercial, technical and business information it receives from the other through the relationship, and will use it only as necessary to perform the agreement. This does not apply where disclosure is required by law or where the information is already legitimately in the public domain.

Each party will comply with applicable UK data protection legislation. Where we act as a processor of personal data on your behalf, processing is carried out in accordance with your documented instructions and the applicable Peak Platform Data Processing Addendum or other agreed data-processing terms, which set out the subject matter, duration, nature and purpose of processing, the types of personal data, the categories of data subjects and the parties' respective obligations.

See our Privacy Policy for how we handle personal information.

We are not treated as breaching the agreement because of any delay or failure caused by circumstances genuinely outside our reasonable control, including major internet or network outages, hosting infrastructure failures, cyber incidents not caused by our failure to exercise reasonable care, natural disasters, government actions, widespread utility failures and similar events. We will take reasonable steps to limit the impact and resume normal service as soon as practicable.

Nothing in these Terms excludes or limits liability where UK law prohibits this, including liability for death or personal injury caused by negligence and for fraud or fraudulent misrepresentation.

Subject to that, we are not liable for loss of profit, loss of revenue, loss of business, loss of anticipated savings, or indirect or consequential loss. We are also not liable for losses resulting from third-party platforms, registrars, hosting providers, APIs or software providers where the circumstances are outside our reasonable control.

Subject to applicable law, our total liability in connection with the services is limited to the fees you paid to us in the twelve months before the event giving rise to the claim.

These Terms are written for business customers. Where you nonetheless have statutory rights that cannot be excluded, they are not affected.

We may identify you as a client, display screenshots of completed work, link to completed websites, and use completed projects in our portfolio, case studies, social media and marketing. You may ask us in writing not to publicly showcase your project and we will comply.

The version of these Terms published at the time an engagement begins forms part of that engagement. For ongoing services we may update these Terms from time to time where reasonable, and material changes affecting your ongoing service will be communicated to you appropriately.

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them. Where you have rights that cannot legally be excluded, this section does not override them.

Questions about these terms? Email Adam@peakplatform.co.uk.